Please review these policies carefully as they are the Terms of Sale that govern your purchases at US Shopping Store. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order on the US Shopping Store website constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
Order Cancellation
Can I cancel my order? Yes, you can cancel your order as long as it hasn’t been shipped. If you’ve already paid for your order and need to change or cancel it, please contact us within 12 hours of placing it.
Refunds
Can I get a refund if something is wrong with my order? Yes, within 14 days of receiving your parcel, you can request:
- A full refund if you don’t receive your order.
- A full refund if your order does not arrive within the guaranteed time (1-3 business days, not including 1 business day processing time).
- A full or partial refund if the item is not as described.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).
Money-Back Guarantee: All our products come with a 14-day money-back guarantee. Just send us a message via the Contact Us page, and we will refund the purchase price.
Returns and Exchanges
Can I return an item for an exchange instead of a refund? Yes, you can. Please use the Contact Us form to discuss the details with us.
Can I return my purchase? Yes, you can return your purchase for a replacement or refund within 14 days. No questions asked! The return shipping cost is at your expense.
Please contact us first, and we will guide you through the steps. We are always ready to provide you with the best solutions!
Important: Please do not send your purchase back to us unless we authorize you to do so.
Non-Returnable Items
Are there any items I can’t return? Yes, for hygiene and safety reasons, the following items cannot be returned:
- Pierced jewelry if the seal has been tampered with or is broken.
For any further questions or concerns, please contact our customer service team. We are here to help!
